One of the main goals of workplace training is to improve individual’s and team’s performance. Let’s assume you want to[...]

How well your team learns, depends on how well you can identify what they know and can do and then[...]

Satisfaction does not create customer loyalty Over the last decade there has been a massive push from businesses to deliver[...]

If the fundamentals of customer service are so easy why do most training programmes fail?  One of the biggest challenges[...]