Ian Johnstone 

My name is Ian Johnstone, I have been working in the Hospitality & Customer Services industries for over 2 decades in Australia, United Kingdom and United Arab Emirates.  Over this time I have worked as a Workplace Trainer, and Sales & Service Training Consultant for 4 & 5 star hotels, restaurants, bars and cafes.

I have also worked in learning & development in  a variety of other industries such as leisure and fitness management, Heavy Vehicle Transport,  the UK's National Health Service (NHS) and in IT management. 

Overall I have a pretty diverse experience, working in L&D for a variety of industries.   On this journey I have experienced the good, the bad and the ugly of workplace training.   

Based on these experiences I have developed a range of training tools and resources that I use when I work with my clients, and I want to be able to share them with you. 


When I am not working here I am running my small training consultancy called Profitable Employee.

Founder of Train The Workplace

- 20 Years in Hospitality & Customer Service
- Author
- Sales & Service Trainer

Training Consultancy
Pe Logo Transparent

Profitable Employee is a an innovative training consultancy business that specialises in Creative Sales & Service Solutions that help generate greater revenue and increase customer loyalty. 

Out goal is to support Hospitality and Customer Services Businesses to sustainably increase revenue and grow their business doing what they do best. 


Join our FREE learning community