Ian Johnstone 

Founder of Train The Workplace

  • 20 Years in Hospitality & Customer Service
  • Author
  • Sales & Service Trainer

My name is Ian Johnstone, I have been working in the Hospitality & Customer Services industries for over 2 decades in Australia, United Kingdom and United Arab Emirates.  Over this time I have worked as a Workplace Trainer, Performance Consultant and Performance Coach for 4 & 5 star hotels, restaurants, bars and cafes.

I have also worked in learning & development in  a variety of other industries such as leisure and fitness management, Driver transport,  UK National Health Service (NHS) and IT management.   Overall I have a pretty diverse  experience. 

I have always been interested in customer service ever since my first paid job working in a Chinese restaurant in Townsville in Queensland Australia.  Ever since I have been on a 'Walkabout' (journey) experiencing what good service looks and feels like. 

On this journey I have experienced the good, the bad and the ugly of customer service as both a customer and employee.  It is base on these experiences that I have developed a range of training tools and resources that I use when I work with my clients, and I want to be able to share them with you. 


When I am not working here I am running my small training consultancy called Profitable Employee.

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