Founder of Train The Workplace
- 20 Years in Hospitality & Customer Service
- Sales & Service Trainer
My name is Ian Johnstone, I have been working in the Hospitality & Customer Services industries for over 2 decades in Australia, United Kingdom and United Arab Emirates. Over this time I have worked as a Workplace Trainer, and Sales & Service Training Consultant for 4 & 5 star hotels, restaurants, bars and cafes.
I have also worked in learning & development in a variety of other industries such as leisure and fitness management, Driver transport, the UK's National Health Service (NHS) and in IT management.
Overall I have a pretty diverse experience, working in L&D for a variety of industries.
I have always been interested in customer service ever since my first paid job working in a Chinese restaurant in Townsville in North Queensland, Australia, while still at school. Ever since I have been on a 'Walkabout' (my personal learning journey) experiencing what good service looks and feels like.
On this journey I have experienced the good, the bad and the ugly of customer service as a customer, employee, manager and owner. It is base on these experiences that I have developed a range of training tools and resources that I use when I work with my clients, and I want to be able to share them with you.
When I am not working here I am running my small training consultancy called Profitable Employee.
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Profitable Employee is a an innovative training company that specialises in Creative Sales & Service Solutions that help generate greater revenue and increase customer loyalty.